Contact Center

Customers and employees are the heartbeat of any business.

blueviolet helps clients design, evaluate and leverage best practices to create exceptional customer experiences through the lens of the customer. We listen, examine and collaborate with our clients to uncover the challenges, goals and future objectives to help you find the best solution that aligns with your business objectives and desired outcomes.

Automotive

Education/Higher Ed

Education K12

Healthcare

Insurance

Legal

Local Government

Retail

Industry Knowledge and Experience

Contact Centers require specialized industry knowledge gained from decades of experience. To enhance the end user customer experience, you must also understand the internal agents processes and their interconnected technologies necessary to support the customer journey

Transition from Call Center

Designing and managing a smooth transition either technology, providers or outsourcing, we provide a well-defined methodology with your stakeholders to ensure no disruption to your business.

Strategic Alliance of Contact Center Providers

Understanding the interconnected technologies that need to work seamlessly to deliver a world class customer experience will be vital in delivering the end results expected by the organizations senior executives.

Commitment to Technology

It’s not only the contact center provider, but the internal investments made to keep current the training and methodologies for our consultants, project managers, professional services and support engineers guarantee a higher level of satisfaction in this journey.

Omnichannel

Remove the silos and provide customers with a choice in how to communicate with your brand. Voice, Chat, SMS, Email, Video and Social Channels.

Agent Experience

Happy agents lead to happy customers. Give your agents modern tools to perform their best every time and show them their value.

Advanced Routing

Design and enhance a workflow to address individual needs of every department. Utilize technology to ensure agent efficiency and decreased wait times.

Workforce Engagement

Staff the right agent at the right time, evaluate agent performance and understand customer sentiment to achieve high customer satisfaction.

Self Service

Give your customers answers to their quick questions 24×7 with smart automation. Save your human resources for more complex issues.

Business Process Outsourcing

Lower costs, flexibility in deployment and scale with our onshore, offshore and nearshore providers.

Technology Stack Integration

Leverage the data from your technology stack and make it actionable. Provide more context to your agents to assist your customers in a personalized way.